Best practice: How contact centres manage bereavement

As seen in

The death of a loved one is an incredibly emotional time. Sorting out their affairs and contacting companies is not easy. How a contact centre manages this can have a massive impact on the family and brand reputation. Watch The Contact Centre Management Association’s Leigh Hopwood talks to Louise Downing, Vulnerable Customer Specialist at Virgin Media O2 and customer experience expert Elaine Lee, Managing Director at Reynolds Busy Lee, about what the issues are and how you can overcome them.

To find out how you can help simplify your customers’ bereavement journey please contact Robert Black – robert@lifeledger.com

How we help

Our free, easy-to-use service simplifies the death notification process.
Contact all of the businesses connected to the deceased from a single point and stop having the same difficult conversation over and over, with different people in different businesses.

Step 1


Create an account and add all of the deceased details, just once

Step 2


Select the businesses you want to inform, add account details & instructions, such as close or transfer account

Step 3

Press send

We will select, package and send the information each business requires

How we help

Find out more
Life Ledger is free and allows you close all of the accounts connected to the deceased quickly and easily from one place
We can help
Let us help
Find out more
Life Ledger is a free, easy to use platform that helps families simplify the death notification process.